Frequently Asked Questions from Donors on Razoo

A one-stop-shop for quick and easy answers to all of your questions about donating on Razoo!

Is my donation tax-deductible?

If you donated to a charitable organization on Razoo, then yes, your donation is tax-deductible. Donations to personal fundraisers are not tax-deductible.

Is my donation secure?

Yes! Razoo is a secure site and we are fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). We will never charge your card without authorization, share your information, or leave your payment information vulnerable.

How much of my donation goes to the fundraiser?

It doesn’t cost anything for a nonprofit or individual to set up a Razoo page, so to support our business and continue providing our technology with no set-up fee, Razoo retains a small percentage of each donation made on our platform. For charitable fundraisers, we retain 4% of each donation, and donors have the option of covering platform fees so 100% of their donations goes to the charity. For personal fundraisers, we retain 5% of each donation. There is also 2.9% + 30¢ per transaction to cover credit card processing costs.

I accidentally donated to the wrong page! Can you move my donation to the page I intended to donate to?

No, we’re not able to move or alter a donation after it’s made. Charitable donations on Razoo pass through the Razoo Foundation, which is a donor-advised fund. When you make a donation to a page on Razoo, you are “advising” us as to which charity you’d like us to send your donation to, and altering that is not allowed. However, you can contact us at support@razoo.com and we will work with you to find a solution.

Do I need to make an account to donate on Razoo?

No, you can complete your donation as a guest, though we encourage you to create an account so you can easily access your donation history and receipts!

Can I get a refund for a donation I made?

Razoo enforces a no-refunds policy, mainly due to the immediacy of tax benefits. Please see our Terms of Use for additional information. If you have a special circumstance, you can contact us at support@razoo.com to discuss it with one of Customer Support team.

My donation wouldn’t process! Why?

There are several reasons a donation might not process on Razoo. First, make sure you have sufficient funds in your account and double-check the information you’ve entered such as your address and CVV number. If you got an error message (such as K-835), contact us at support@razoo.com with information about the error message you received and we will help you complete your donation.

I’m not in the United States. Can I still make a donation?

Yes, you can make a donation from outside of the United States! Razoo is only able to process payments in U.S. dollars, so you will want to keep the exchange rate in mind when making an international donation. If you need to fill out your address (which may not be required based on the settings the fundraiser chooses), be sure to choose your country in the window when you’re asked to provide your address:

Donors from outside of the United States may get an error message with the reference code K-835, which means that the transaction has been flagged in our system. Any donors who get this error message should contact support@razoo.com so we can adjust our settings to allow their donations to go through.

How do I know if my donation went through?

You will know that your donation was successfully processed because you’ll see a screen thanking you for your donation:

You will also receive an email with your receipt for your donation.

Why didn’t I receive an email receipt for my donation?

Razoo automatically sends an email receipt when you make a donation, but there are several reasons why you may not see it in your inbox. Your email provider may have sent it to your junk mail folder, so be sure to check there. Gmail may have routed your receipt to your “Purchases” tab, so you should check there if you’re a Gmail user. If you were donating as a guest, a typo in your email address could cause you to not receive your receipt. We’re happy to resend your receipt — just email us at support@razoo.com from the email address you used to complete your donation and we’ll make sure you get it.

I didn’t mean for my name to show along with my donation! How can I hide it?

Don’t panic, Razoo’s customer support team can hide your name from public view! Email us at support@razoo.com from the email address you used to make a donation. (Just note that we don’t allow truly anonymous donations on Razoo, so while we can hide your name from the donation timeline, the organizer will still be able to see your name.)

I’m not comfortable donating with my credit card, can I make a donation with cash or a check?

Razoo is an online fundraising platform so we’re only able to process payments via credit card or PayPal. You’ll have to reach out to the charity or individual you’d like to donate to about donating outside of Razoo.

Related Pages

What is Razoo?

Why is there a charge from “RazooDonations” on my credit card?

Accessing Receipts and Annual Giving Statements on Razoo

K-835 Error Messages When Donating on Razoo

How to Make a Donation on Razoo

How to Cancel or Update a Recurring Donation on Razoo