A start-to-finish guide to supporting the causes that are important to you on Razoo
Razoo makes supporting the causes you care about fast, easy, and convenient. Here’s how to make a donation when you’ve found a cause you want to support.
To start the donation process, click the blue “Donate” button. (You’ll have to enter some information in order to complete a donation, so don’t worry, you can exit the donation flow at any time!)
Razoo is responsive to the size of the screen you’re using, so on a larger screen (such as a desktop computer), you will find the “Donate” button on the left side of the page.
From a smaller screen (such as a smartphone or tablet), you’ll find the donate button on the bottom of the screen.
Step One: Choose the amount and frequency of your donation
A window will pop up that prompts you to choose the amount you would like to donate.
There are three important choices you must make on this window:
The frequency of your donation: You can set up a recurring monthly donation to the cause you’re donating to by clicking the “Donate Monthly” box.
Your donation will be a one-time donation by default, so if you do not wish to make a recurring donation, do not click the “Donate monthly” box.
If you check this box, you will set up a recurring donation in the amount you choose and authorize Razoo to charge your credit card for a donation in that amount each month on the same day. (So if you donate $15 on the 3rd of the month, your card will be charged $15 each month on the 3rd by Razoo.) Read more about recurring donations on Razoo.
Whether you’d like to hide the amount of your donation: Razoo pages have a donation timeline that shows who donated in what amount. If you do not want the amount of your donation displayed along with your name (and you can hide that later on in the donation flow), check this box to let us know.
The amount of your donation: You will see four suggested donation amounts (often accompanied by a brief description of how that amount helps the cause to which you’re donating) and the option to enter a custom amount. The minimum donation on Razoo is $5.
Step Two: Leave a comment (or don’t)
The next window will give you the option to leave a comment along with your donation.
Comments are not required, so if you don’t have something nice to say, just click “Not Now.” You can make a comment on a page after you donate, so if you think of something you want to say later, just return to the page and leave a comment.
If you’d like to leave a comment, type it into the text box. You can even add emoji to your comment to jazz things up a little! Click the smiley face on the upper-right side of the text box to choose an emoji.
You can also choose to show your comment only to the fundraiser’s organizer. This means that if you don’t want to have your comment displayed on the page but you would still like to leave a supportive message with your donation, you can click the box that says “Only show my comment to the organizer of this fundraiser.”
Razoo does not allow anonymous commenting on our site, so if you do not want your name to display along with your comment, you should choose this option. The organizer will be able to see your name and your comment, but it will not display in the page’s comments section.
When you’ve written your comment, click “Continue.”
Step Three: Enter your address
Next, you may be asked to enter your address. This is optional for nonprofit organizations, so if the charity you’re donating to has opted not to collect addresses, you may get to skip this step.
Fill out the required fields. Your browser may attempt to auto-fill your address for you, but we recommend manually filling out your address to avoid any errors like a mismatch with your credit card’s billing address.
Once you’ve filled out your address, click “Continue.”
Step Four: Enter your payment information
The next screen you’ll need to complete asks for your payment information.
First, choose how you would like to pay. You can use a credit card, your PayPal account, or a Razoo Giving Card. (Please note that you cannot make donations to personal cause fundraisers with a PayPal account — this option is only available for charitable fundraisers!)
Credit cards: Razoo accepts payments from all major credit card companies (including American Express). Once you’ve chosen to pay with your credit card, enter your card’s information.
PayPal: If you choose to make a donation with your PayPal account, you will then have to click the “Go to PayPal” button and complete your payment on PayPal’s site and then return to Razoo.
Razoo Giving Card: Razoo offers Giving Cards that have a pre-loaded amount on them that can be used to make donations on Razoo.
If you have a Giving Card you would like to use, simply enter the code on the back of the card along with your email address.
Once you’ve entered your payment information, you’ll need to choose whether you’d like to hide your name from being displayed. The fundraiser’s organizer will still be able to see your name, but choosing to hide your name from public display means that it will display as “Anonymous” on the page’s donation timeline.
If you’re donating to a nonprofit organization, you will have one more decision to make before you’re done. You will be given the option of covering platform fees. Razoo sustains our business by retaining a small percentage of each donation, which allows us to continue providing our technology and services free of charge to nonprofits. We retain 4% of all donations to help cover our costs as a business. However, you can add that fee to your total amount, which means that the nonprofit you’re supporting receives 100% of your donation.
If you’d like to cover platform fees, simply check the box to let us know.
We’ll show you what your total is with platform fees included before you check out. If you see the total and change your mind about covering platform fees, that’s totally fine! Just click the check mark again to go back to your original donation amount.
The final step is clicking the blue button with your total donation.
And that’s it! Before you go, you’ll see a window asking you to share the fundraiser on social media.
We encourage you to share the page with your friends on social media to help spread the word, but it’s not required. To exit this window, just click the X in the upper-right corner or click anywhere on the page.
Where to find your receipt
When you make a donation on Razoo, you’ll instantly be emailed a receipt for your donation.
If you don’t see the receipt in your inbox, check your junkmail folder, or the “Purchases” tab if you use Gmail. We’re also happy to resend it. Just email your request to have your receipt resent to firstname.lastname@example.org (using the address you entered when making the donation) and we’ll send it right along.
Where to view your donation
If you made a donation to a fundraiser, you can check the page’s donation timeline to view your donation. Organization pages do not currently have a donation timeline, so you donation will not be displayed.
The donation will display your name, user photo (which will be one of our cool, randomly-assigned illustrated avatars if you haven’t set up an account with a user photo), and your comment.
If you’ve chosen to hide the amount of your donation, you’ll see your name and your comment without a dollar amount.
If you’ve chosen to hide your name from public view but display the amount of your donation, you’ll see your name as Anonymous with the amount of your donation.
If you chose to hide your identity and the amount of your donation, your donation will look like this on the timeline.
If you left a comment and hidden your donation amount, but did not choose to show your comment only the organizer, your comment will not be shown along with your donation but will show (with your name) in the comments section at the bottom of the page.
If you have any questions about making a donation on Razoo, or need help with the process, contact our friendly customer support staff at email@example.com and we’ll be happy to help!
Accessing receipts and annual giving statements
How to update a recurring donation