K-835 Error Messages When Donating on Razoo

What the K-835 error code means, why you got it, and how to resolve it so your donation can go through

Some users, when attempting to complete a donation, may get an error message with the code K-835.

This error code means that the transaction has been flagged in our system.

There are two main reasons why you might see this message:

  1. You are outside of the United States.
  2. You are connected to the internet via a proxy server (a server that acts as an intermediary). Many office buildings use proxy servers, so users trying to donate from work computers often encounter this message.

If you receive a K-835 error codemail us at support@razoo.com from the email address you’re using to make your donation. We will evaluate your situation and quickly adjust a setting that allows your donation to go through.