Frequently Asked Questions: Nonprofits

How do I add an admin to my organization’s page?

To claim your organization’s page on Razoo, you must create a Razoo user account. Every user that wishes to claim admin access to their page must follow these steps:

You can become an administrator for your organization’s page on Razoo by following these simple steps:

  1. Create a user account login at razoo.com/login
  2. Fill out this claim form: https://www.razoo.com/p/claim-org

It can take 2–3 days for our team to process your claim form. We take security seriously, and want to ensure we properly verify all users claiming access to your organization’s information.

Why is my organization listed as unverified on Razoo?
Razoo’s database is regularly updated from the IRS database of 501(c)(3) public charities. If your Organization’s status has changed, your pages may become unverified until the IRS re-lists your Organization as approved or until you provide us recent documentation from the IRS confirming you are still an approved 501(c)(3) public charity. To confirm your Organization’s nonprofit status or request documentation, call the IRS (toll-free) at 1–877–829–5500.

How do I change my org’s address on Razoo?

If you’re an administrator for your nonprofit on Razoo, you can request to update your address (this is where your disbursements will be sent) by completing this form: http://www.razoo.com/p/address_change

You will need to upload a verification document, which can be any federal or state document (sales/tax certificate), bank statement or utility bill, and must clearly list your organization’s name as it is listed with the IRS and updated address. The documentation cannot be manually-filled in or generated by your organization (ex. no W-9s or donor statements).

In the meantime, you can manage the display address for your nonprofit by going to your organization page and changing it on the ‘Edit tab.’ You can update the display address under the ‘Organization Information’ section, and then click ‘Save’ at the bottom of the page. This will change the address displayed on your Organization page.

Should I set up EFT?

We recommend setting up EFT so you can receive your disbursements quicker, and to minimize the chances of checks getting lost or sent to an outdated address.

To set up EFT as an administrator for your organization, you can send us your bank details here (www.razoo.com/eft).